BMW Dispatcher Opportunity at Rosenthal Automotive

5 days ago


Alexandria, Virginia, United States Rosenthal Automotive Full time

We are seeking a motivated and detail-oriented individual to join our team as a Dispatcher at BMW of Alexandria dealership, located in a thriving area with over 1400 employees.

As a family-owned business, we prioritize employee growth and development. Our company culture emphasizes Guidance, Respect, Opportunity, and Worth (G.R.O.W.), ensuring our team members feel valued and supported.

The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to work well under pressure. A valid driver's license and good driving record are also required.

Responsibilities:
  • Dispatch Service Work: Plan, organize, lead, and control the flow of service work through the service department in a professional and timely manner.
  • Implement Dispatch System: Establish an effective dispatch system to ensure efficient workflow.
  • Schedule Shop Work: Prioritize shop work to maximize productivity in accordance with dealership policy and technician skill level.
  • Prioritize Comebacks: Control all comebacks to guarantee proper and prompt attention.

In addition to these responsibilities, you will be responsible for maintaining accurate repair order documentation, reviewing job status frequently, and communicating effectively with customers and Service Advisors.

Requirements:
  • 1+ Year of Service Writing Experience: Preferably in high-line or luxury automotive settings.
  • Valid Driver's License: With a good driving record.
  • Excellent Communication Skills: Oral and written.
  • Professional Personal Appearance: Maintaining a positive and approachable demeanor.


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