Fitness Operations Manager
1 month ago
Job Summary
The Club 4 Fitness Manager on Duty will be responsible for assisting in the oversight of gym operations to ensure the club's success. This role rotates weekends with CLUB Assistant General Managers.
Key Responsibilities
- Assist in training and developing a high-performing staff consisting of front desk and trainers.
- Conduct sales duties, including making phone calls to prospective members, and assist in maintaining a welcoming atmosphere for all members, prospective members, and guests.
- Provide backup support to Club management when no AGMs or the GM is on site.
- Assist in scheduling and supervising staff.
- Resolve or escalate employee issues or concerns.
- Oversee front desk activities, including answering phones, checking members into the system, and facilitating member requests.
- Assist in overseeing cleanliness and maintenance of the facility.
- Order supplies using specific budgets based on club requirements.
- Track statistics and reports (weekly, monthly, and annually).
Requirements
- Superior customer service skills, preferably in the fitness industry.
- Solid supervisory, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic, and energetic.
- Strong problem resolution skills.
- Current CPR Certification preferred.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
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