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Resident Support Specialist

2 months ago

Bronx, New York, United States Lower Eastside Service Center Full time

Job Summary

The Lower Eastside Service Center is seeking a highly skilled and compassionate Resident Support Specialist to join our team. As a key member of our community, you will provide a supportive setting for residents, staff, and visitors, ensuring outreach, crisis management, and life skills functions are being provided.

Key Responsibilities

  • Meet and greet residents and staff, checking identifications and announcing visitors.
  • Maintain a daily log of complaints and incidents in the building.
  • Provide assistance to clients during outside agency home visits.
  • Call 911 in emergencies and inform the Emergency Operator.
  • Support and assist individuals in developing skills for independence, community involvement, and improved quality of life.
  • Address and access client needs in crisis situations, following protocols in the LESC Policy and Procedure handbook.
  • Engage tenants with outreach and life skills regarding substance use, HIV/AIDS, and overall health.
  • Assist tenants with complaint forms, work orders, and relay information to staff for follow-up.
  • Answer central telephones and relay messages to staff and residents.
  • Record and maintain incident logs.
  • Monitor resident activity and ensure their safety.
  • Assist program staff as needed.

Requirements

  • Fireguard (F-01) Certification required or must be attained within the first 6 months of employment.
  • High School Diploma, GED, or a satisfactory equivalent combination of education and/or training and experience.
  • Experience in permanent or transitional housing, or community facilities, or related social services areas.
  • Good interpersonal skills and ability to conduct oneself in a professional manner.
  • Sensitivity to issues involved in working with diverse populations is essential.
  • Bilingual skills in English and Spanish are a plus.

Working Conditions

This part-time position requires working Saturday and Sunday from 12AM to 8AM. The hourly rate is $21.20, including night differential.