Customer Support Representative
4 weeks ago
- Respond to customer inquiries via phone, email, or chat, providing accurate and helpful information to resolve issues and concerns.
- Maintain in-depth knowledge of our products and services, including plans, products, services, and procedures.
- Accurately complete necessary documentation, letters, and forms processing.
- Conduct quality assurance testing for company software.
- Research and resolve issues/complaints, determining appropriate resolutions.
- Educate and influence customers on the value and benefits of our products and services.
- Identify customer trends and communicate them to appropriate business partners, leaders, and divisions; suggest necessary corrections or changes, and escalate significant issues appropriately.
- Maintain specific line of business customer service standards and support level standards.
- Stay current on all changes to customer service policies, procedures, and product/services information to respond to inquiries accurately and consistently.
- Participate in benefit fairs, open enrollment meetings, and client meetings as needed; availability for occasional overnight travel.
- Support sales representatives with customer order inquiries, as well as act as a first point of contact for related queries.
- Typically requires 1-2 years of customer service experience in call centers, insurance, manufacturing, software, telecommunications, retail, or eyewear industries.
- Flexibility to work any shift, including weekends, holidays, and/or overnight.
- Demonstrated internet knowledge and understanding of basic browser settings.
- Ability to work with multiple software programs simultaneously.
- Proficiency in MS Office.
- Effective verbal and written communication skills for documentation and customer interactions.
- Excellent interpersonal and rapport-building abilities.
- Proven problem-solving, negotiation, and decision-making skills.
- Ability to listen, process transactions, and interact with customers in a fast-paced environment.
- Appropriate discretion and judgment in applying customer handling guidelines.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Sales Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Experience Representative
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