Travel Customer Support Specialist
1 month ago
Cruise Planners is a leading travel agency with a strong presence in the industry. As a Travel Customer Support Representative, you will play a crucial role in providing exceptional customer service to our franchisees and clients.
Key Responsibilities:
- Answer incoming calls, chats, and email inquiries with professionalism and patience.
- Respond to franchisee questions and challenges in a timely and effective manner.
- Resolve technical issues and troubleshoot problems using screen sharing software.
- Act as a liaison between departments to resolve complex problems.
- Identify common user challenges and share insights with the management team.
- Provide training on proprietary tools and assist with general software support.
- Communicate with third-party vendors to resolve issues.
- Assist with marketing initiatives, ordering, and generating client lists.
- Capture call details and enter key notes into the proprietary tool.
- Suggest or create how-to guides or video tutorials to support franchisees.
Requirements:
- High school diploma or equivalent.
- 2-3 years of relevant experience.
- Previous call center experience is a plus.
- Excellent customer service skills.
Cruise Planners is an equal opportunity employer and complies with all applicable laws and regulations regarding non-discrimination in employment.
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