Travel Customer Support Specialist

1 month ago


Pompano Beach, Florida, United States Cruise Planners Full time
Job Description

Cruise Planners is a leading travel agency with a strong presence in the industry. As a Travel Customer Support Representative, you will play a crucial role in providing exceptional customer service to our franchisees and clients.

Key Responsibilities:

  • Answer incoming calls, chats, and email inquiries with professionalism and patience.
  • Respond to franchisee questions and challenges in a timely and effective manner.
  • Resolve technical issues and troubleshoot problems using screen sharing software.
  • Act as a liaison between departments to resolve complex problems.
  • Identify common user challenges and share insights with the management team.
  • Provide training on proprietary tools and assist with general software support.
  • Communicate with third-party vendors to resolve issues.
  • Assist with marketing initiatives, ordering, and generating client lists.
  • Capture call details and enter key notes into the proprietary tool.
  • Suggest or create how-to guides or video tutorials to support franchisees.

Requirements:

  • High school diploma or equivalent.
  • 2-3 years of relevant experience.
  • Previous call center experience is a plus.
  • Excellent customer service skills.

Cruise Planners is an equal opportunity employer and complies with all applicable laws and regulations regarding non-discrimination in employment.



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