Customer Service Representative
1 day ago
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Precision Aviation Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers, utilizing your in-depth knowledge of our company products and programs.
Key Responsibilities:
- Communicate with customers on a daily basis to resolve inquiries and provide timely updates on job status.
- Manage customer quote approvals and present re-quotes as needed.
- Collaborate with production, shipping, and warehouse personnel to expedite or trace shipments.
- Provide technical support to customers on product operations and direct them to relevant resources.
- Ensure quotes are processed through the quoting process in a timely manner.
- Answer customer questions regarding warranties and terms of sale.
- Suggest customer solutions to meet their needs.
Requirements:
- At least 1 year of customer service experience in commercial aviation, preferably with an FAA repair station.
- Minimum of a H.S. Diploma or GED.
- Strong analytical skills and ability to summarize data and trends clearly.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to work overtime, shift, and weekends as needed.
- Knowledge of the aviation industry and airline MRO preferred.
What We Offer:
- Competitive pay and a wide variety of benefits, including health insurance, 401(k) matching, and industry-specific training opportunities.
- Full-time associates qualify for health benefits the first of the month following 30 days of employment.
- Options include 4 medical plans, 2 dental plans, vision, basic life insurance, voluntary life insurance, short-term and long-term disability, flex spending accounts, and telemedicine.
How to Apply: Qualified candidates with a strong drive, work ethic, and commitment to quality are invited to apply at www.precisionaviationgroup.com using the Careers tab at the bottom of the page.
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