Account Program Manager

2 weeks ago

Phoenix, Arizona, United States CMI Group Aerospace & Defense Full time
Job Title: Jr. Account Program Manager

Join CMI Group Aerospace & Defense as a Jr. Account Program Manager and take on a challenging role that requires strong data analysis, problem-solving skills, and excellent communication skills.

Job Summary:

The Jr. Account Program Manager serves as the primary point of coordination between the customer and CMI's production facilities. As a PM, you will have three main objectives:

  1. Achieve the account shipment plan
  2. Lead a successful customer performance program
  3. Manage the contractual relationship

The PM leads and drives the critical actions and functions associated with a key customer, including delivery, cost, operational performance, critical communication, and planning. The PM develops, implements, executes, and maintains organized data applicable to all key customer deadlines and business objectives through our production systems.

Key Responsibilities:

Achieve account shipment plan


• Participate in daily production and weekly SIOP meetings to provide data and guidance, identify and communicate risk, and lead problem-solving efforts, including risk mitigation


• Monitor customer backlog, including purchase order coverage and schedule changes, and ensure the organization and customer are taking appropriate actions to manage the demand signal


• Manage a line of balance to ensure actual part shipments stay on plan


• Partner with Production Control to mitigate production constraints


• Work closely with Purchasing to support on-time ordering of details required

Lead a successful customer performance program


• Ensure all critical areas of the relationship are being worked using Key KPI


• Manage customer performance scorecard to green, conduct monthly performance reviews

Manage the contractual relationship


• Review customer orders and forecasts and coordinate all responses, including acknowledgment, change requests, and issues resolution


• Oversee order entry and invoicing work flows


• Understand the customer statement of work and contractual obligations and ensure bilateral compliance and maintenance of all relevant information, such as active part numbers, pricing effectivity, and minimum order quantities

Standards of Excellence:


• Daily interaction with key stakeholders


• Immediate customer notification of deviation to plan, root cause, and recovery path


• Prepare, follow up, and track all delivery dates on customer critical lists

Requirements:


• Bachelor's Degree (Business or Engineering preferred)

Experience:


• 5 years' experience in production, program, or project management


• Production control, manufacturing engineering, or related experience within a machine/fab operating system


• Experience working with complex ERP/MRP systems


• Contracts review

Attributes:


• Strong data analysis, problem-solving skills, and mathematical ability


• Excellent verbal and written communication skills


• Track record of accomplishing assignments on time. Must be a highly organized and self-motivated individual who can manage multiple tasks and priorities simultaneously. Must be able to adapt to changing situations.

CMI Group Aerospace & Defense is an equal opportunity employer providing competitive wages and benefits. Medical, dental, vision, disability, and life insurance available. 401(k) with company match and company-funded Profit Sharing plan.

This is an equal opportunity employer and will not discriminate against any employee or applicant due to age, race, disability, veteran status, religion, sexual orientation, gender, or any other protected classification. VEVRAA federal subcontractor. This company provides equal employment opportunities to applicants without regard to race, color, religion, gender, age, national origin, or disabilities in compliance with federal and state laws, including:

  • The Civil Rights Act of 1964 as Amended
  • Age Discrimination Act of 1967 as Amended
  • Rehabilitation Act of 1973
  • Vietnam Era Veterans Readjustment Act of 1974
  • Americans with Disabilities Act Amendment Act of 2009 (ADAAA)
  • The Wagner-Peyser Act as Amended
  • The Workforce Innovation and Opportunity Act
  • Fair Credit Reporting Act, 15 U.S.C. 1681 et seq

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