Customer Service Engineer
2 weeks ago
ASML US is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our customer support team, you will be responsible for installing, qualifying, repairing, and maintaining ASML systems at customer sites.
Key Responsibilities- Install equipment at customer locations, including equipment with new features, unload components, inspect for damage, assemble, align, and test.
- Analyze applicability, accuracy, and adherence to design specifications.
- Evaluate and diagnose problems and make appropriate repairs.
- Expediently escalate issues to supporting resources when necessary.
- Work with co-workers, customer, and field support in isolating and solving problems.
- Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
- Train customers in use and routine maintenance of equipment.
- Answer customer questions and assist customers in a professional manner.
- Act as a resource for users on routine malfunctions.
- Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
- Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
- Prepare written technical reports on an independent basis.
- Provide appropriate support and assistance to less experienced ASML personnel as necessary.
- Position prefers a BS degree in an Engineering field or equivalent experience.
- Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
- Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
- Ability to train and mentor Engineers and customer employees.
- Verbal and written language skills in English.
- Willingness to continue learning and growing in a professional environment is necessary.
ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market, and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.
Work EnvironmentThe employee will work in a clean room environment, wearing coveralls, hoods, booties, safety glasses, and gloves for the entire duration of the shift. The employee may occasionally lift and/or move up to 50 pounds. The environment generally is moderate in temperature with moderate to high noise level. The employee must be willing to work a compressed work week schedule, twelve-hour long shift, and rotating from three to four days a week. This must include references to day and night shifts for accommodation purposes.
About the LocationASML US has 18 office locations around the United States, including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
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