Operations Manager
3 days ago
Crew Schedule Rotation: Weekend Shift
Friday-Saturday 6am-4:30pm & Sunday-Monday 6pm-4:30am
Your RoleAre you a natural leader with a passion for coordinating logistics activities? We're looking for someone to oversee transportation and customs processes, providing exceptional customer service for shipment, receipt, and documentation of imported/exported products in accordance with federal and foreign regulations.
Key Responsibilities- Develop and maintain excellent customer relationships with internal and external customers at all times.
- Provide responsible supervision and control for all departmental activities, including staff retention and training efforts. Conduct regular meetings with staff to assess group performance, discuss improvement ideas, and inform staff of new developments.
- Oversee performance statistics, review and monitor shipment documentation for accuracy, and examine various documents to ensure compliance with federal and foreign regulations.
- Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations. Communicate with customs officials as necessary to resolve delays.
- Establish, monitor, and revise policies, procedures, and service standards for customs clearance operations in accordance with applicable regulations.
- Identify areas of concern in clients' import and export processes through monitoring of team performance, regular audits, and periodic client reviews.
- Communicate with operations managers regarding progress and problems or issues. Maintain a flexible work schedule, including outside normal business hours and after-hours on-call rotation.
- Effectively participate in and/or supervise department projects related to assigned areas of responsibility.
- Education and Experience: High School Diploma or GED, Minimum four years related experience. Minimum one year supervisory experience; Bachelor's Degree in International Business, Logistics, or Supply Chain Management, Transportation, Finance, or related discipline preferred or equivalent combination of work experience and education. Three years of industry experience preferred.
- Credentials: Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations, and recordkeeping; Some professional certifications may be required.
- Skills: Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
- Characteristics: Ability to allocate work assignments; Proven experience in problem analysis, presentation of alternatives, and implementing solutions; Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals.
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