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Customer Service Representative

1 month ago

Cerritos, California, United States PrideStaff Full time

Job Description

At PrideStaff, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, assisting with product inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Customer Communication: Respond to customer inquiries via phone, email, or chat, providing accurate and timely information about our products and services.
  • Product Evaluation: Assist customers in evaluating our products and services, providing recommendations and solutions to meet their needs.
  • Technical Knowledge: Possess a comprehensive understanding of our products and services, including the ability to explain technical issues in simple terms.
  • Efficiency: Work quickly and efficiently to resolve customer issues within the specified time guidelines.
  • Professionalism: Maintain a calm and professional demeanor when dealing with challenging or angry customers.

Requirements:

  • Education: Associate degree from a two-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Communication Skills: Excellent communication skills, both written and verbal.
  • Technical Skills: Proficient in Microsoft Office suite and ability to learn new software tools.
  • Language Skills: Fluent in English, with the ability to communicate effectively with customers.

Why Work with Us:

At PrideStaff, we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing exceptional customer service and building long-term relationships with our clients.