Hotel Operations Manager

4 weeks ago


Lexington, Kentucky, United States The Inn at Hastings Park Full time
Job Summary

We are seeking a highly skilled and experienced Rooms Division Manager to join our team at The Inn at Hastings Park. As a key member of our hotel operations team, you will be responsible for ensuring the smooth operation of our Rooms Division, providing exceptional guest service, and leading a team of Front Office staff.

Key Responsibilities
  • Provide attentive, courteous, and efficient service to all guests, responding to their requests, problems, and complaints in a timely and professional manner.
  • Develop and implement strategies to maximize room revenue and occupancy, analyzing rate variance, monitoring credit reports, and maintaining close observation of daily house count.
  • Supervise and train Front Office personnel, ensuring they meet Forbes standards and provide exceptional guest service.
  • Prepare employee schedules, ensuring adequate staffing levels and productivity requirements are met.
  • Ensure accurate and timely billing, maintaining a professional working relationship with Accounting and other departments.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation, and analysis.
  • Answer phones and greet guests in accordance with Forbes standards.
  • Assist in preparation of revenue and occupancy forecasting, ensuring accurate and timely reporting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Establish and maintain key control systems, ensuring security and accountability.
Requirements
  • At least 1 year of progressive experience in a hotel or related field, preferably with a focus on Rooms Division.
  • College coursework in a related field is highly desirable.
  • Computer knowledge and skills are essential, with experience in Front Office software and systems.
Benefits
  • Medical, vision, and dental insurance
  • 401K plan
  • Discounts at other Relais and Chateaux properties around the world


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