Support Center Engineer II

5 days ago


Saratoga Springs, New York, United States Fusco Personnel, Inc. Full time
Job Title: Support Center Engineer II

Fusco Personnel is seeking a highly skilled Support Center Engineer II to join our team in the Capital Region, NY area.

Job Summary

We are looking for a talented individual to provide technical support to clients via various communication channels, including telephone, chat, email, and tickets. The successful candidate will have excellent problem-solving skills, strong interpersonal abilities, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Provide technical support to clients via various communication channels.
  • Document all pertinent end-user information in the ticketing system.
  • Configure and install software for end-user devices.
  • Support the systems and networks of customers.
  • Participate in 24-hour on-call support rotation.
Requirements
  • Proven analytical and problem-solving abilities.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, empathizing, and questioning skills.
  • Ability to present technical terms in a user-friendly language.
  • 2-5 years of experience in IT engineering.
  • Bachelor's degree in computer science or related field, or equivalent combination of education and work experience.
  • Desired: CompTIA A+, Network+ or equivalent certification.
What We Offer
  • $55-73K salary range.

Fusco Personnel takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.



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