Support Center Engineer III

2 days ago


Saratoga Springs, New York, United States Fusco Personnel Inc. Full time
Support Center Engineer III Job Description

Fusco Personnel Inc. is seeking a highly skilled Support Center Engineer III to join our team. As a key member of our IT organization, you will be responsible for providing technical expertise and support to our clients.

Key Responsibilities:
  • Act as an incident and problem manager for major outages, ensuring timely resolution and minimal impact on our clients.
  • Provide technical knowledge escalation and subject matter expertise to our on-site team, ensuring they have the necessary skills to resolve complex issues.
  • Triage and resolve high-level escalated tickets, ensuring our clients receive prompt and effective support.
  • Develop and deliver technical training to our on-site team, ensuring they have the necessary skills to provide best-in-class support.
  • Assist in the development of automation and efficiency practices for our Managed Services, ensuring we deliver high-quality support to our clients.
  • Participate as an on-call technical escalation point, providing 24/7 support to our clients.
  • Assist in the development of tools and processes to improve our customer experience feedback loop.
Requirements:
  • Bachelor's degree or higher in computer science or a related field, or equivalent combination of education and work experience.
  • MCSE/MCITP certificate or equivalent knowledge, as well as Meraki certification or equivalent knowledge.
  • 8+ years of IT engineering experience and Windows Administration, with industry expertise in enterprise infrastructure solution development.
  • Strong working experience in networking, WAN, LAN topology, and support, including installing, configuring, and setting up workstations, servers, and printers.
  • Working experience in building, troubleshooting, and maintaining VMWare and Hyper-V Virtual networks, as well as Microsoft product portfolio and various technology OEMs.
Salary Range:

$75,000-$90,000/yr (Based on experience)

Fusco Personnel Inc. takes great pride in successfully matching talent and culture for our valued clients. We accomplish this through the hard work and expertise of our exemplary specialty recruiters and staff.



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