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Executive Director of Operations

2 months ago

Toledo, Toledo, United States WhiteWater Express Car Wash Full time
About the Role

**Executive Director of Operations**

We are seeking a highly skilled and experienced Executive Director of Operations to join our team at WhiteWater Express Car Wash. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our car wash facilities, ensuring that our customers receive exceptional service and that our business runs smoothly and efficiently.

Key Responsibilities
  • Foster a Positive Work Environment: Create a positive and inclusive work environment that encourages teamwork, open communication, and a culture of respect.
  • Lead by Example: Demonstrate exceptional leadership skills, setting a high standard for performance and behavior, and inspiring your team to do the same.
  • Manage Store Operations: Oversee the daily operations of our car wash facilities, ensuring that all aspects of the business are running smoothly and efficiently.
  • Develop and Implement Strategies: Develop and implement strategies to improve customer satisfaction, increase sales, and enhance the overall customer experience.
  • Manage Staff: Recruit, train, and develop a high-performing team of staff members, ensuring that they have the skills and knowledge needed to provide exceptional customer service.
  • Monitor and Analyze Performance: Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions to drive business growth.
Requirements
  • Management Experience: A minimum of 3 years of management experience in a fast-paced retail or restaurant setting.
  • Customer Service Leadership: Proven experience in customer service leadership, overseeing 3-10 direct reports.
  • Staff Development: Proven staff development skills and expertise in team retention tactics.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with staff, customers, and other stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex problems and develop effective solutions.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.
  • Collaborative Work Environment: A collaborative and supportive work environment.
  • Recognition and Rewards: Recognition and rewards for outstanding performance.