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Access Management Coordinator
2 months ago
Company Overview: Argo Group is a prominent entity in the specialty insurance sector, fostering a dynamic environment rooted in respect, equality, wellness, and opportunity. We pride ourselves on being innovative, balancing agility with the capacity to effect meaningful change in our industry.
Workplace Culture: Our adaptable workplace is designed to ensure that all employees feel:
- At ease bringing their authentic selves to work.
- Assured of respectful treatment.
- Acknowledged for their contributions and provided with equitable opportunities for advancement.
At Argo, we believe that skill and opportunity converge. If you are inclined to ask, "How can I assist?", you will flourish in our environment.
Position Overview: The User Access Management Specialist plays a crucial role in overseeing and managing user access rights, ensuring security and compliance within the organization's IT framework. This position involves the administration of user accounts, permissions, and access controls to safeguard sensitive data and systems from unauthorized access.
Key Responsibilities:
- Access Control Audits: Conduct user access reviews, infrastructure access assessments, and shared drive access evaluations, ensuring timely completion by managers.
- User Provisioning and Deprovisioning: Process requests for user account creation and removal across systems and applications. Address access issues escalated from the Service Desk and collaborate with Security and HR for urgent terminations.
- Collaboration and Support: Partner with IT, HR, and other departments to facilitate prompt user access management. Provide technical assistance and guidance on access-related matters and support user training on access requests and onboarding processes.
- Technical Proficiency: Utilize Microsoft Identity Management (MIM) tools to resolve issues according to established knowledge articles during the onboarding process when accounts are created, modified, or disabled.
Additional Responsibilities:
- Address incoming inquiries and requests from users through various communication channels.
- Assist users in troubleshooting hardware or software issues.
- Evaluate user inquiries, diagnose problems with IT equipment and applications, and facilitate resolutions.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related discipline, or a minimum of 3 years of experience in user access management or a similar role.
- Strong comprehension of access control frameworks and compliance mandates.
- Proficient in utilizing access management tools and technologies.
- Exceptional analytical, problem-solving, and communication abilities.
- Relevant certifications (e.g., CISSP, CISM, CompTIA Security+) are advantageous.
Core Competencies:
- Attention to Detail: Ensuring precision in managing user access and identifying potential security vulnerabilities.
- Technical Acumen: In-depth knowledge of IT systems, access management tools, and security protocols.
- Effective Communication: Capability to communicate efficiently with both technical and non-technical stakeholders.
- Analytical Problem-Solving: Strong skills in identifying and resolving access-related challenges.
- Compliance Focused: Understanding and applying regulatory requirements and best practices in access management.
Work Environment:
- Office-based with potential for occasional remote work.
- May require after-hours availability for system updates or incident management.
Equal Opportunity Employer: Argo Group is committed to fostering a diverse and inclusive workplace. We do not discriminate based on age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin, citizenship, disability, race, religious creed, sex, sexual orientation, military or veteran status, or any other status protected by law.
Benefits: Argo Group offers a comprehensive Total Rewards package that includes competitive compensation, flexible workplace policies, health and wellness benefits, professional development opportunities, and an inclusive culture that promotes community engagement.
