Customer Service Representative for Xfinity Services
6 days ago
We are looking for a talented and results-driven Comcast Store Associate - Xfinity Mobile Expert to join our team. As a key member of our store team, you will be responsible for delivering exceptional customer experiences, supporting the sales team, and staying up-to-date on product knowledge.
This role is perfect for individuals who enjoy working in a fast-paced environment, are proficient in using various technologies, and possess excellent communication skills. If you're a team player with a passion for delivering exceptional customer service, we encourage you to apply.
Key Responsibilities:
- Provide exceptional customer service, addressing inquiries, and resolving issues in a timely and professional manner.
- Stay up-to-date on product knowledge, including features, benefits, and troubleshooting tips.
- Collaborate with the sales team to ensure seamless customer experiences, from initial contact to post-sale support.
- Maintain accurate inventory levels, clean stores, and organized back-of-house spaces.
- Serve as an expert resource for Xfinity Mobile support, assisting customers with device data transfers, phone number ports, and other mobile-related services.
Requirements:
- High school diploma or equivalent required; relevant experience in customer-facing roles preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Familiarity with Xfinity products and services, with a willingness to learn and stay current on new technologies.
- Ability to lift up to 25 pounds, stand, and move throughout the store continuously.
Salary: $50,000 - $70,000 per year, depending on location and experience. We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. Apply now to join our dynamic team
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