Customer Service Representative

2 days ago


Chicago, Illinois, United States NATIONS BEST HOLDINGS LLC Full time
Job Overview

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, answering their inquiries, and assisting with their needs.

As a representative of Nations Best Holdings LLC, you will embody our values of teamwork, support, autonomy, relationships, continuous improvement, efficiencies, growth mindset, atmosphere, community service, and safety.

Responsibilities
  • Provide exceptional customer service by engaging with customers, greeting, and thanking them and assisting with their needs.
  • Answer phone calls in a polite and timely manner, addressing customer inquiries and providing assistance.
  • Assist customers in locating products, offering recommendations, and providing personalized information.
  • Upsell and promote items to increase overall sales and enhance the customer experience.
  • Highlight Do It Best reward program to customers, encouraging their participation to foster customer loyalty.
  • Follow company standards and procedures to ensure efficient operations and meet customer expectations.
  • Process checkouts accurately and efficiently, adhering to proper cash handling procedures.
  • Continuously seek product and project knowledge to better assist customers and identify unique selling opportunities.
  • Resolve customer issues with the support and guidance of management.
  • Maintain a clean, organized, and safe work environment.


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