Debt Recovery Specialist

3 weeks ago


Sandy Springs, United States Greensky Full time
Debt Collection Specialist

We are seeking a highly skilled Debt Collection Specialist to join our team at GreenSky. As a key member of our collections team, you will play a critical role in ensuring timely and effective resolution of past due accounts.

Responsibilities:
  • Collect delinquent monies via inbound and outbound calls, as well as through other communication channels.
  • Investigate and resolve customer complaints regarding account status.
  • Properly identify and code accounts for support processes such as skip tracing, bankruptcy, and loss mitigation.
  • Identify and route extension opportunities within designated authority.
  • Maintain accurate and up-to-date customer contact information.
  • Adhere to all company policies and procedures, as well as State and Federal laws, including the Fair Debt Collection Practices Act.
Requirements:
  • High school diploma or equivalent.
  • Computer proficiency.
  • Proven ability to stay focused in a continuous process flow and keep pace within the work team.
Preferred Qualifications:
  • Bachelor's degree.
  • Experience with Katabat collections system.
  • Experience with call center technology.
  • Previous debt collection experience.

GreenSky is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We promote an environment that thrives on innovation and delivers effective solutions that meet customer challenges.



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