Senior Operations Director

4 weeks ago

Boca Raton, Florida, United States Mindful Sprouts Full time

About the Job: We are seeking a highly experienced Operations Manager to join our team at Mindful Sprouts. In this key leadership role, you will work closely with the CEO to oversee daily operations, implement strategic initiatives, and ensure the highest level of service delivery. You will have direct responsibility for managing scheduling, office operations, insurance processes, regulatory compliance, billing, and clinical staff. As the right hand of the CEO, you will provide guidance, make impactful decisions, and drive operational efficiency across all aspects of the business.

Key Responsibilities:
  • Leadership & Strategy: Collaborate with the CEO to develop and execute operational strategies, providing insights and strategic advice on operations and business growth.
  • Operational Management: Oversee day-to-day operations, ensuring all departments run efficiently, and implement and review processes and procedures for operational optimization.
  • Team Leadership & Development: Supervise and support the Office Manager and Insurance Specialist to ensure smooth administrative operations, and oversee scheduling and resource allocation to ensure optimal service delivery.
  • Insurance & Billing Oversight: Work closely with the Insurance Specialist to ensure accurate coding, insurance claims, and payment processing, and monitor billing practices to minimize claim denials and optimize collections.
  • Regulatory Compliance: Ensure compliance with all local, state, and federal regulations related to ABA, Speech, and Occupational Therapy services, and stay informed of regulatory changes and adjust company policies as necessary.
  • Process Improvement & Quality Assurance: Continuously evaluate operational processes and make improvements for increased efficiency, and develop and monitor KPIs to assess operational performance and guide improvements.
  • Client Relations & Satisfaction: Ensure high client satisfaction by overseeing service delivery and addressing any operational concerns promptly.
  • Budgeting & Financial Oversight: Collaborate with the CEO on financial planning, budgeting, and resource allocation to ensure operational cost-effectiveness, and track and manage operational expenses to ensure profitability.
Requirements:
  • Bachelor's degree in Business Administration, Healthcare Management, or a related field (Master's preferred).
  • 10+ years of experience in business operations management.
  • At least 5 years of experience in managing operations within an ABA, Speech, and/or Occupational Therapy company.
  • Proven leadership skills with the ability to manage and mentor teams effectively.
  • Strong understanding of insurance and billing processes in healthcare.
  • In-depth knowledge of regulatory compliance for therapy services.
  • Excellent communication, problem-solving, and organizational skills.
  • Process-oriented with a focus on operational efficiency and continuous improvement.
Benefits:
  • Highly competitive salary based on experience, expertise, and attitude.
  • Performance-based bonus.
  • 401(k) plan.
  • Health, Dental, and Vision insurance upon regularization.
  • Mileage reimbursement.
  • Employee Referral Bonus.
  • Paid time off: 2 weeks of vacation and 1 week of sick time for 1-3 years of service, 3 weeks of vacation and 1 week of personal time for 3-5 years of service, and 4 weeks of vacation and 1 week of personal time for 5+ years of service.
  • Career advancement opportunities and career development plans.

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