Customer Service Representative

2 weeks ago

Oriskany, New York, United States Axelon Full time
Job Description:

We are seeking a highly skilled Customer Care Advocate to join our Dental Global Customer Solutions (GCS) team at Axelon. As a leader in insurance, we never underestimate the significance of the impact made by associates.

The successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and an honest desire to be effective and ensure each customer experience is exceptional.

Key Responsibilities:
  • Respond to dental customer requests via telephone, providing excellent service to our customers who have insurance products or benefit plans.
  • Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
  • Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
  • Enhance and strengthen the relationship between the customer and Axelon using effective communication skills, keen listening skills and empathy.
  • Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
Requirements:
  • High School Diploma or GED equivalent.
  • 1 year of experience in customer service customer (includes call center, retail, and restaurants).
  • The ability and desire to work during the hours of operation 8 AM to 11 PM, Monday through Friday. Applicants must be flexible regarding shift worked with an understanding that shifts are based-on business need.
  • Home office setting with internet connection (satellite internet is not acceptable)
  • Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.
Preferred:
  • Prior Call Center or Customer Service Representative experience is preferred.
  • Strong computer/keyboard skills (ability to type efficiently).
  • Experience handling dental or other types of insurance products.
  • Prior experience in a dental office.
  • Previous experience with Salesforce is a plus.
  • Superb listening skills and professional oral communication skills to inspire trust and accountability.

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