Customer Service Representative

4 weeks ago


Oriskany, New York, United States Axelon Full time

Job Title: Case Manager/Specialist

Job Summary: We are seeking a highly skilled and experienced Case Manager/Specialist to join our team at Axelon. As a Case Manager/Specialist, you will be responsible for administering Family & Medical Leave and handling standalone claims.

Key Responsibilities:

  • Administer Family & Medical Leave in accordance with federal and state regulatory requirements and company plan procedures.
  • Handle intake calls for FMLA claims and other leaves, making eligibility decisions during the intake call and gathering pertinent data when necessary.
  • Promptly review new FMLA and other leave claims, evaluating against appropriate leave plans and making initial claim decisions.
  • Perform leave follow-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, and updating systems to accurately reflect leave status.

Requirements:

  • 1-2 years of experience in customer service, with intermediate to advanced proficiency in Microsoft Suite.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to handle sensitive and confidential information.

Preferred Qualifications:

  • FMLA experience or claims experience.
  • Experience in the medical industry.

What We Offer:

  • A competitive hourly rate of up to $20/hour.
  • A standard business hours schedule with some flexibility, with the ability to log on between 7:00-9:00 and work an 8-hour day.

Why Work with Us:

We are a dynamic and growing company that values our employees and provides opportunities for professional growth and development. If you are a motivated and experienced Case Manager/Specialist looking for a new challenge, we encourage you to apply.



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