Customer Service Representative

2 weeks ago

Oriskany, New York, United States Axelon Full time
Customer Care Advocate

We are seeking a highly skilled Customer Care Advocate to join our Dental Global Customer Solutions (GCS) team. As a leader in insurance, we understand the importance of delivering exceptional customer experiences.

The successful candidate will be responsible for providing top-notch customer service via telephone and/or email, resolving problems, and exceeding customer expectations. With a focus on delivering solutions that meet customer needs, you will leverage effective listening skills, strong intellectual curiosity, and a desire to be effective.

Key Responsibilities:

  • Respond to dental customer requests via telephone, providing excellent service to our customers who have insurance products or benefit plans.
  • Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
  • Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
  • Enhance and strengthen the relationship between the customer and our company using effective communication skills, keen listening skills, and empathy.
  • Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.

Requirements:

  • High School Diploma or GED equivalent.
  • 1 year of experience in customer service (includes call center, retail, and restaurants).
  • The ability and desire to work during the hours of operation 8 AM to 11 PM, Monday through Friday. Applicants must be flexible regarding shift worked with an understanding that shifts are based on business need.
  • Home office setting with internet connection (satellite internet is not acceptable)
  • Ability to navigate across multiple computers monitors and programs (including Word, Salesforce, and Insight) at one time while conversing with a customer.

Preferred:

  • Prior Call Center or Customer Service Representative experience is preferred.
  • Strong computer/keyboard skills (ability to type efficiently).
  • Experience handling dental or other types of insurance products.
  • Prior experience in a dental office.
  • Previous experience with Salesforce is a plus.
  • Superb listening skills and professional oral communication skills to inspire trust and accountability.

  • Customer Service Representative

    4 weeks ago

    Oriskany, New York, United States Axelon Services Corporation Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Axelon Services Corporation. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    Oriskany, New York, United States Axelon Full time

    Job SummaryAxelon is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing a block of assigned claims, prioritizing actions, and maintaining data integrity through accurate benefit decisions and payments.Key ResponsibilitiesManage overall block of assigned claims...

  • Customer Service Representative

    3 weeks ago

    Oriskany, New York, United States Axelon Full time

    About the RoleWe are seeking a highly skilled Customer Service Executive to join our team at Axelon. As a leader in insurance, we never underestimate the significance of the impact made by associates. This role is a great opportunity to work with our Dental Global Customer Solutions (GCS) team, providing exceptional customer service to our clients.Key...

  • Customer Service Representative

    2 weeks ago

    Oriskany, New York, United States Axelon Full time

    Job Description:We are seeking a highly skilled Customer Care Advocate to join our Dental Global Customer Solutions (GCS) team at Axelon. As a leader in insurance, we never underestimate the significance of the impact made by associates.The successful candidate will leverage effective listening skills, mindfulness, strong intellectual curiosity, and an...

  • Customer Service Representative

    4 weeks ago

    Oriskany, New York, United States Axelon Full time

    Job Title: Case Manager/SpecialistJob Summary: We are seeking a highly skilled and experienced Case Manager/Specialist to join our team at Axelon. As a Case Manager/Specialist, you will be responsible for administering Family & Medical Leave and handling standalone claims.Key Responsibilities:Administer Family & Medical Leave in accordance with federal and...

  • Customer Service Advocate

    3 weeks ago

    Oriskany, New York, United States BOTG LLC Full time

    Customer Care Advocate OpportunityWe are seeking a highly skilled and dedicated Customer Care Advocate to join our team at BOTG LLC. As a Customer Care Advocate, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective responses to customer...

  • Customer Service Associate

    1 month ago

    Oriskany, New York, United States Michael Collea - State Farm Agent Full time

    Become a Key Member of Our Insurance AgencyAbout Our Agency:At Michael Collea - State Farm Agent, we pride ourselves on delivering outstanding service and fostering strong connections with our clients. Our mission is to ensure every customer enjoys a remarkable experience.Position Overview:We are a growing insurance agency in search of motivated and...

  • Food Service Delivery Professional

    4 weeks ago

    Oriskany, New York, United States TKC Companies Full time

    Job SummaryTKC Companies is seeking a skilled Truck Driver and Meal Delivery Specialist to join our team. As a key member of our logistics team, you will be responsible for delivering meals to recipients in a timely and professional manner.Key ResponsibilitiesDrive to and from delivery destinations to pass out meals to recipientsAssist in loading and...

  • Training for Insurance and Financial Services Sales Representatives

    3 weeks ago

    Oriskany Falls, New York, United States Sapphire Enterprises Full time

    Unlock Your Potential in Insurance and Financial Services SalesAre you a motivated and driven individual looking to launch a promising career in insurance and financial services sales? We're seeking talented Trainees to join our team at Sapphire Enterprises and embark on a comprehensive training program.Your Key Responsibilities:• Develop a deep...

  • Training for Sales Professionals

    4 weeks ago

    Oriskany Falls, New York, United States Sapphire Enterprises Full time

    Opportunity for Growth and DevelopmentSapphire Enterprises is seeking a motivated and driven individual to join our team as a Trainee in Insurance and Financial Services Sales Representatives.Your Key Responsibilities:Develop a deep understanding of our customers' needs and preferencesLearn how to provide comprehensive consulting and selling tailored...

  • Ready Mix CDL Truck Driver

    1 week ago

    Oriskany, New York, United States CRH Full time

    Job DescriptionClemente Fane Concrete, a CRH Company, is seeking a skilled Ready Mix CDL Truck Driver to join our team. As a Ready Mix CDL Truck Driver, you will be responsible for delivering ready mix concrete products to various customer and job site locations. This is a great opportunity to work with a leading supplier of ready mix concrete products in...

  • Truck Driver

    3 days ago

    Oriskany, New York, United States CPP- Steel Treaters Full time

    Job SummaryWe are seeking a skilled Truck Driver to join our team at CPP- Steel Treaters. As a key member of our logistics team, you will be responsible for safely operating our vehicles and delivering parts to customers.Key ResponsibilitiesOperate company vehicles in a safe and efficient mannerDeliver parts to customers in a timely and professional...

  • Local Ready Mix Truck Driver

    7 days ago

    Oriskany, New York, United States CRH plc Full time

    Job SummaryAs a Ready Mix Truck Driver with CRH plc, you will be responsible for delivering products to various local customer and job site locations. With a focus on safe and professional driving, you will operate your truck on public highways and roads, ensuring timely and efficient deliveries.Key ResponsibilitiesDeliver ready mix products to local...

  • Local Ready Mix Truck Driver

    2 weeks ago

    Oriskany, New York, United States CRH plc Full time

    Job SummaryAs a Ready Mix Truck Driver with CRH plc, you will be responsible for delivering products to various local customer and job site locations. With a focus on safety and professionalism, you will operate the truck in a manner that ensures the well-being of yourself and others on the road.Key ResponsibilitiesDeliver ready mix products to local...

  • Local Ready Mix CDL Truck Driver

    4 weeks ago

    Oriskany, New York, United States CRH plc Full time

    Job SummaryWe are seeking a skilled Local Ready Mix CDL Truck Driver to join our team at CRH plc. As a key member of our logistics team, you will be responsible for delivering products to various local customer and job site locations.Key Responsibilities:Operate a truck in a safe and professional manner on public highways, roads, and in construction...

  • Local Ready Mix CDL Truck Driver

    4 weeks ago

    Oriskany, New York, United States CRH plc Full time

    Job SummaryWe are seeking a skilled Local Ready Mix CDL Truck Driver to join our team at CRH plc. As a key member of our logistics team, you will be responsible for delivering products to various local customer and job site locations.Key Responsibilities:Operate a truck in a safe and professional manner on public highways, roads, and in construction...

  • Part Time Janitorial Specialist

    4 weeks ago

    Oriskany, New York, United States ABM Industries Full time

    About the JobWe are seeking a highly motivated and detail-oriented Part Time Janitorial Specialist to join our team at ABM Industries. As a Janitorial Specialist, you will be responsible for maintaining the cleanliness and organization of our facilities, ensuring a safe and healthy environment for our employees and clients.Key ResponsibilitiesClean and...

  • Local Ready Mix CDL Truck Driver

    2 weeks ago

    Oriskany, New York, United States Transforce Full time

    Job Summary We are seeking a skilled CDL truck driver to join our team at Transforce. As a Ready Mix Concrete Delivery Driver, you will be responsible for delivering high-quality ready mix concrete products to various customer and job site locations. This is a great opportunity to work with a reputable company and contribute to the success of our...

  • Claims Examiner

    3 weeks ago

    Oriskany, New York, United States Axelon Full time

    Job Description:We are seeking a highly skilled Claims Examiner to join our team at Axelon. As a Claims Examiner, you will be responsible for managing a block of assigned claims, prioritizing actions, and utilizing resources timely to maintain data integrity.Key Responsibilities:Manage overall block of assigned claims in accordance with Operational...

  • Licensed Practical Nurse Weekend Program

    3 days ago

    Oriskany, New York, United States Quality Talent Group Full time

    About the JobWe are seeking a dedicated Licensed Practical Nurse to join our team at Betsy Ross Nursing & Rehab Center. As a LPN, you will play a vital role in providing high-quality care to our residents, working collaboratively with our skilled team of therapists and healthcare professionals to achieve optimal health and well-being.ResponsibilitiesProvide...