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Salon Operations Manager

2 months ago

Knoxville, Tennessee, United States Sun Tan City Full time
Benefits:
  • 401(k)
  • 401(k) matching
  • Performance-based bonuses
  • Dental coverage
  • Employee discounts
  • Flexible work hours
  • Health insurance
  • Opportunities for career advancement
  • Paid time off
  • Training and development programs
  • Vision coverage
  • Transportation assistance
  • Home office allowance
  • Profit sharing
  • Savings plan
  • Signing bonuses
  • Tuition reimbursement
Company Overview

Sun Tan City stands as one of the largest family-owned tanning salon franchises in the nation, operating approximately 250 salons across 20 states. As a key member of the Glow Brands family, which encompasses Sun Tan City, Planet Fitness, and Buff City Soap, our headquarters are located in Louisville & Elizabethtown, Kentucky. With over 350 locations and a workforce exceeding 2200 individuals, we are committed to providing exceptional products, services, and knowledgeable recommendations through trusted and friendly client relationships that empower our clients to look and feel their best.

At Glow Brands, we pride ourselves on fostering a vibrant and enjoyable workplace where employees are enthusiastic about our brands. You will thrive in a supportive environment where colleagues become friends, gaining valuable skills that will benefit your career, along with ample opportunities for growth and leadership. We offer outstanding benefits for both full-time and part-time employees.

Job Summary

This role is vital to the success of Sun Tan City, as it involves leading a team to cultivate and uphold the Sun Tan City Experience for our clients. The Salon Operations Manager is expected to exercise discretion in overseeing the salon's overall operations. A significant portion of your responsibilities will include supervising and directing staff, making staffing decisions (such as hiring, training, evaluating, and scheduling), ensuring client satisfaction, monitoring staff performance, addressing minor maintenance issues, maintaining salon cleanliness, and managing safety and security protocols. The Salon Operations Manager is accountable for embodying and promoting Sun Tan City principles to deliver an outstanding client experience.

Key Responsibilities:
  • Coaching and developing team members to deliver exceptional client experiences.
  • Promptly addressing client concerns and issues.
  • Setting a positive example and maintaining composure during peak times.
  • Promoting a client-first mentality by holding team members accountable for service quality.
  • Driving company metrics through the development of actionable plans.
  • Motivating and guiding the salon team by implementing company initiatives.
  • Ensuring the cleanliness, maintenance, sanitation, and organization of the salon.
  • Managing staffing levels to support employee development and operational needs.
  • Complying with applicable wage and hour regulations for non-exempt team members.
  • Utilizing operational tools to achieve excellence in salon management, including labor guidelines and inventory management.
  • Analyzing financial reports to identify trends and address performance issues.
  • Conducting regular performance assessments, providing constructive feedback, and setting ambitious goals for sales improvement.
  • Overseeing ongoing sales initiatives.
  • Working a minimum of 40 hours per week across a 5-day work schedule.
  • Adapting to varying mid and closing shifts based on business demands and staffing requirements.
Qualifications:
  • Preferred college education, though not mandatory.
  • Management and/or sales experience is essential.
  • Basic computer proficiency (Word, Excel, and Outlook).
  • Ability to effectively manage in a fast-paced environment, handling multiple situations simultaneously.
  • Strong understanding of client service techniques and operational practices.
  • Excellent problem-solving and organizational skills.
  • Proven leadership abilities, with experience in coaching and mentoring.
  • Team-building capabilities.
  • Skill in prioritizing and delegating tasks.
Physical Requirements:
  • Ability to stand and walk for extended periods.
  • Capability to bend at the waist for cleaning purposes.
  • Ability to lift or assist in lifting heavy items.
  • Ability to bend down to pick up debris, towels, etc.
  • Capacity to perform cleaning tasks such as dusting, sweeping, mopping, and scrubbing.
Compensation: $0.15 - $0.30 per hour

Your Path to a Rewarding Career

Our salons are filled with passionate employees who prioritize client service. Join a positive work environment where you are genuinely valued as a team member. Whether you seek a fun part-time role or a leadership position with growth potential, Sun Tan City is the right fit for you.
Become Part of Our Team

As a member of Sun Tan City, you will assist clients in discovering their glow and enhancing their confidence. Whether for a special event or maintaining an everyday glow, you will educate clients on the best tanning and wellness options, ensuring they look and feel their best. Additionally, you will enjoy our services at no cost.