Counter Manager

2 weeks ago


Natick Massachusetts, United States Charlotte Tilbury Full time
About the Role

The Counter Manager is a key position at Charlotte Tilbury, responsible for driving sales and delivering exceptional customer service in our Nordstrom stores. As a leader in our team, you will embody the 5 P's: Professional, Proactive, Passionate, Prescriptive, and Potential.

Main Responsibilities
  • Sales and Revenue Growth
    • Drive financial results in store to meet and exceed plan, leveraging Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT)
    • Lead by example on personal KPI goals and communicate and manage agreed goals with the staff
  • Customer Service and Experience
    • Manage customer queries with sound judgment and achieve positive outcomes
    • Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team
    • Take every opportunity to extend exceptional customer service beyond the in-store experience
  • Team Management and Development
    • Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives
    • Determine individual and team sales targets to meet and exceed plan
    • Analyze business performance and proactively plan strategy within day-to-day business and events
  • Operations and Store Standards
    • Ensure the counter is 'customer ready' from open to close of business
    • Maintain the required inventory levels and accurate stock files
    • Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team
Requirements

To succeed in this role, you will need to demonstrate:

  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze business performance and develop strategies to drive growth
  • Knowledge of retail operations and customer service principles
  • Ability to work in a fast-paced environment and adapt to changing priorities
About Charlotte Tilbury

Charlotte Tilbury is a global luxury beauty brand that is passionate about delivering exceptional customer experiences and driving sales growth. We are committed to empowering our team members to succeed and thrive in their roles.


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