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Portfolio Training Manager

1 month ago

Charlotte, North Carolina, United States T5 Data Centers Full time
Job Summary

The Portfolio Training Manager is a key leadership role responsible for overseeing the governance of T5 Data Centers' Training Program. This includes technical, administrative, and process-driven training for all data centers across the portfolio. The successful candidate will provide a central point of leadership, reporting directly to Technical Operations, and have complete operational oversight of the programs, processes, and requirements for an industry-leading training program.

Key Responsibilities
  • Identify and define strategic training objectives throughout the portfolio and design, plan, and implement programs, policies, and procedures to fulfill those needs.
  • Ensure that training materials and programs are current, accurate, and effective.
  • Maintain knowledge of new methods and techniques for training, and training requirements applicable to T5 Data Centers and/or the data center industry.
  • Identify problems and opportunities such as operational changes or industry developments that training could improve.
  • Collaborate and coordinate with vendors and third-party training providers to arrange employee registration for and participation in outside training options or requirements.
  • Guide and manage local and remote data center operational teams with a goal of 100% compliance to T5 Data Centers' pre-defined training requirements.
  • Ensure consistent quality and adherence to client and T5 Data Centers-driven operational standards across multiple sites.
  • Conduct recurring collaboration meetings with management and site training representatives throughout the portfolio on a regular and recurring basis to drive cohesion and knowledge growth.
  • Responsible for reporting on a regular and recurring basis regarding all aspects of T5 Data Centers training requirements.
  • Train end-users on utilizing LMS system and other training tools as applicable.
  • Review training program feedback on a regular and recurring basis.
  • Prepare and implement non-site-specific training budget.
  • Ensure recurring training program assessments are included with the technical operations site assessments and track action items to drive toward compliance with T5 Data Centers training requirements.
  • Conduct site visits in accordance with approved budget to facilitate assessments in-person, facilitate the growth of, and reinforcement of T5 Data Centers culture, and develop strong working relationships.
  • Pursue training consultation opportunities and revenue generation training creation projects at direction of T5 Data Centers senior leadership.
  • Participate in Technical Operations projects as availability dictates.
  • All other duties consistent with your role as you may be assigned by T5 Data Centers senior leadership.
Requirements
  • Bachelor's degree, or equivalent mission-critical data center experience managing large enterprise-level or wholesale/retail data center facilities, advanced degrees preferred.
  • Prior executive-level interaction experience with client is a must.
  • Although this is a leadership role, the ideal candidate should possess a solid understanding of critical mechanical/electrical infrastructure systems related to data center operations, as well as the IT networks supporting the customer's business initiatives.
  • 7+ years' experience in mission critical data center environment(s).
  • 5+ years' personnel management experience.
  • Travel for this position is estimated at up to 25%.
Knowledge, Skills, Abilities, and Competencies
  • Exceptional verbal and written communication skills required for interacting with customer's senior leadership and support-staff, T5 Data Centers employees and executive leadership.
  • Highly organized with exceptional prioritization and follow-up skills.
  • A strong strategic-planning mindset – a big-thinker.
  • Exceptional analytical and decision-making skills required for understanding and evaluating complex problems and related resolutions.
  • Ability to assemble, develop, and lead highly technical and diverse teams.
  • Project management expertise, including the ability to understand the scope, planning, and management of large-scale data center projects to include the installation and commissioning of new equipment or facilities and the replacement of legacy equipment.
  • Strong financial acumen including the ability to create and understand annual capex and opex budgets, financial analysis, and invoicing.
  • Able to prioritize work based on shifting business and customer demands.
  • Able to work within all levels of the organization.
  • Able to participate and engage in C-level discussions and conversations pertinent to facility operations on a daily basis.
  • Able to articulate concepts and ideas to technical and non-technical audiences.
  • Able to plan and lead customer-requested business reviews and audits.
  • Able to understand IT and electrical/mechanical system concepts, as well as other technical aspects of facilities management.
  • Able to read and understand complex drawings, systems, and other operational documentation.

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to stand, walk, sit, climb, and balance.
  • Ability to stoop, kneel, crouch, and crawl using both arms and legs.
  • Ability to reach with both hands and arms.
  • Ability to grasp, push, and pull objects.
  • Ability to smell, talk, and hear.
  • Ability to use hands and arms to reach, handle, feel, and type.
  • Ability to see at close and distance ranges and the ability to see and correctly distinguish color.
  • Ability to work inside and outside.
  • Willing to travel as needed.
  • Ability to lift equipment in small spaces without mechanical assistance, weighing up to 100 pounds.
  • Ability to work inside and outside.

All your information will be kept confidential according to EEO guidelines.

T5 Data Centers is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.