Technical Support Manager

4 weeks ago


Troy, Michigan, United States ITW Full time

Job Summary

We are seeking a highly skilled Technical Support Manager to join our team at Illinois Tool Works (ITW). As a Technical Support Manager, you will be responsible for leading a team of technical professionals in providing exceptional support to our customers.

Key Responsibilities

  • Lead a team of technical support professionals in providing timely and effective support to customers.
  • Develop and implement technical support processes and procedures to ensure high-quality support.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Provide technical guidance and training to team members to ensure they have the necessary skills to provide excellent support.
  • Monitor and analyze technical support metrics to identify areas for improvement.

Requirements

  • Bachelor's degree in a technical field or equivalent experience.
  • Minimum 3+ years of experience in a technical support leadership role.
  • Proven track record of leading high-performing technical teams.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex technical issues and develop effective solutions.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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