Technical Support Manager
4 weeks ago
Job Summary
We are seeking a highly skilled Technical Support Manager to join our team at Illinois Tool Works (ITW). As a Technical Support Manager, you will be responsible for leading a team of technical professionals in providing exceptional support to our customers.
Key Responsibilities
- Lead a team of technical support professionals in providing timely and effective support to customers.
- Develop and implement technical support processes and procedures to ensure high-quality support.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Provide technical guidance and training to team members to ensure they have the necessary skills to provide excellent support.
- Monitor and analyze technical support metrics to identify areas for improvement.
Requirements
- Bachelor's degree in a technical field or equivalent experience.
- Minimum 3+ years of experience in a technical support leadership role.
- Proven track record of leading high-performing technical teams.
- Excellent communication and interpersonal skills.
- Ability to analyze complex technical issues and develop effective solutions.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
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