Customer Service Representative

4 weeks ago


Vergennes, Vermont, United States Safelite Group, Inc. Full time
Overview

Safelite Group, Inc. is a leading provider of vehicle glass repair and replacement services. As a Customer Advocate, you will be part of the company's first impression with customers, delivering a memorable experience during every interaction.

What You'll Get
  • A competitive weekly base pay starting at $20/hour.
  • A benefits package valued at more than $10k*, including a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.
What You'll Do
  • Welcome in-shop customers and resolve customer concerns quickly and efficiently without breaking a sweat, often coming up with creative solutions.
  • Manage incoming calls, e-mails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts, and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
  • All other duties as assigned.


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