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Guest Services Representative
2 months ago
Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of a hotel front desk clerk at Best Western Plus Las Vegas South Henderson may be ideal for you. In this position, you will greet visitors, manage their reservations, and ensure their stay is comfortable and enjoyable.
Individuals seeking a dynamic work environment with opportunities for advancement and flexible scheduling are encouraged to consider this position.
Key Responsibilities
- Respond to incoming inquiries and assist guests with their needs both in-person and through digital channels, including information about room availability, pricing, amenities, loyalty programs, and special requests.
- Provide a warm and friendly welcome to guests, facilitate their check-in and check-out processes, and ensure accurate distribution of room keys and numbers.
- Collaborate with housekeeping to guarantee that rooms are prepared and ready for incoming guests.
- Address and resolve customer complaints in a professional manner when necessary.
Essential Duties
Maintain accurate and up-to-date records of hotel guest information.
Qualifications
- High school diploma, GED, or equivalent is required.
- Proficient in handling phone calls and managing high-pressure situations.
- Familiarity with Microsoft Office and reservation management software is preferred.
- Exhibit outstanding interpersonal, organizational, and customer service skills.
- At least one year of experience in the hospitality industry or a related field is preferred.