Customer Service Representative

2 weeks ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Wingstop - FWS Full time
Job Summary:

As a Cashier at Wingstop, you will be responsible for delivering fast, friendly, and excellent customer service during the order taking process. This includes communicating with team members in both the front of house and back of house to ensure our guests are satisfied and have received their orders on time.

Key Responsibilities:
  • Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Wingstop.
  • Greet all guests in a friendly and welcoming manner.
  • Place orders for guests in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
  • Monitor that all orders are ready within quoted guest order readiness times.
  • Verify the accuracy and presentation of all guest orders before delivery to guests.
  • Process cash, credit card, and gift card transactions accurately and balance the register at the end of the shift.
  • Assist in maintaining a clean workplace; keep the Front of House (FOH) clean and stocked.
  • Practice safe food handling procedures by following all safety and sanitation guidelines.
  • Maintain a professional and presentable appearance according to the company's Uniform Standards.
  • Receive and handle complaints from guests and guide the manager on duty if a problem requires escalation.
Requirements:
  • Ability to learn quickly.
  • Ability to understand and carry out oral and written instructions.
  • Strong interpersonal skills.
  • Ability to work as part of a team.
  • Ability to build relationships.
Benefits:
  • Medical/Rx, dental, and vision insurance packages for full-time employees.
  • Life Insurance-$25k company provided with election of health benefits.
  • 401k- 4% match, 100%, at 90-days.
  • PTO.
Pay Range: $14 per hour

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