Traffic Management Center Specialist

1 week ago

Chipley, Florida, United States Gannett Fleming Full time
Job Title: Traffic Management Center Specialist

We are seeking a highly skilled Traffic Management Center Specialist to join our team at Gannett Fleming. As a key member of our Transportation Management Center, you will play a critical role in ensuring the safe and efficient movement of traffic on our highways.

Key Responsibilities:
  • Manage traffic incident response to crashes and other highway incidents and emergencies
  • Operate access and control traffic management devices, including CCTV, Dynamic Message Signs, and other equipment
  • Monitor first responder and law enforcement communications, including the Florida Highway Patrol, Communications, and Computer Aided Dispatch
  • Activate appropriate responses to detected and/or reported incidents, including dispatch of Road Ranger Service Patrols and notification to the public
  • Generate, receive, and respond to calls pertaining to various persons/organizations/agencies
  • Record all appropriate Control Room activities in incident database
  • Create and submit internal Work Orders for equipment failures or malfunctions
  • Function as a member of the Emergency Response Team when directed by the FDOT
  • Provide communication, coordination, and response with law enforcement, emergency responders, incident management entities, FDOT personnel, and others
  • Employ various software applications, including SunGuide, to control ITS field devices, monitor traffic flow, and perform data analysis
  • Review and ensure the accuracy of all data submissions in RTMC operator logs, reports, and documentation
  • Provide guidance to responders and motorists during severe traffic-related events
  • Post alerts, notifications, and messages on the Florida 511 Traffic Information System (FLATIS)
  • Assist in coordinating responses to disasters and high-profile special events that affect the roadway
Requirements:
  • High school diploma or GED required
  • Experience in a public safety, emergency management, transportation dispatch, or similar environment preferred
  • Prior knowledge of the SunGuide Software and related systems preferred
  • Skills in interpersonal relationships and ability to work well within a diverse group
  • Demonstrated ability to write reports and correspondence
  • Ability to clearly communicate written and verbal information in English
  • Ability to take calls, dispatch on a radio or telephone, and otherwise clearly communicate information over a radio system or network in a clear and concise manner
  • Ability to use freeway management and other traffic control computer applications
  • Capable of multi-tasking and working in a fast-paced environment
  • Familiarity with FDOT D3 Interstates and local roadways preferred
  • Ability to use computers in a Windows-based applications
  • Ability to work alternate work schedules and be on-call as necessary
Work Conditions:
  • May be subject to short or no-notice work assignments
  • Controlled, indoor environment with dimmed lighting
  • Dynamic, fast-paced, multi-tasking environment
  • Significant periods of CCTV monitor viewing, monitoring other sources of information, and data entry
  • Heavy telephone and computer usage
  • Closely supervised shift schedule; monitored performance with routine evaluation
  • Potential for public/media interaction
  • Potential for promotion

We offer a comprehensive benefits program, which includes medical, dental, vision, and life insurance, our tax-deferred 401(k) savings plan, and the opportunity to incentive compensation for eligible positions. We are committed to your personal growth and professional development, so we offer tuition reimbursement, access to internal and external training programs, and support active participation in professional organizations.

Gannett Fleming is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans' status, or other characteristics protected by law.

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