Event Host
7 hours ago
As a key member of our Oak Grove Racing, Gaming & Hotel team, the Event Concierge will be responsible for creating an exceptional experience for our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.
KEY RESPONSIBILITIES
Creates and ensures a fun-filled, entertaining, and exciting environment for our guests.
Upholds company and departmental service standards while enforcing coaching and accountability measures.
Ensures the safety and security of employees and customers.
Completes room set up, following the floor plan and banquet event order.
Executes table setting, buffet setups, displays, and bars following the banquet event order.
Conducts closing down and cleanup of banquet spaces.
Contacts F&B and Marketing teams in advance to confirm event details and assists in facilitating plans and responding to day-of requests.
Ensures courteous, professional, sincere, and responsive communications with all customers.
STANDARDS OF PERFORMANCE
Maintaining interpersonal working relationships among all personnel.
Detail-oriented with a positive attitude and energy.
Ability to work in a fast-paced environment and multi-task.
Extensive walking is typically required.
Performing physical work required to set up events.
Available to work when needed, including weekends, holidays, and nights.
REQUIREMENTS
High school diploma or equivalent preferred.
Previous experience working in hospitality, entertainment, sports, or a similar environment.
Prior experience with audio visual equipment setup and operation is a plus.
Able to obtain and maintain a valid Kentucky gaming/racing license.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
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