Operations Director

1 month ago


Anacortes, Washington, United States Team Kelli Lang REMAX Gateway Full time
Job Overview

We are seeking a highly organized and strategic Operations Manager to support our continued growth and ensure our team's operations run smoothly. As a key member of our team, you will play a pivotal role in managing the day-to-day functions that drive our success.

Key Responsibilities
  • Team Leadership & Support: Manage the operations team and provide hands-on support to agents and administrative staff to ensure smooth workflow across all departments.
  • Transaction Management: Oversee transaction coordination from listing to closing, ensuring all documentation, deadlines, and compliance requirements are met.
  • Process Optimization: Identify and implement process improvements to streamline operations, increase productivity, and enhance client service delivery.
  • Marketing & Brand Support: Collaborate with the marketing team to coordinate and execute marketing campaigns, listings, and open house events. Ensure consistency in branding and messaging across all platforms.
  • Systems Management: Maintain and enhance CRM systems, project management tools, and internal databases to support day-to-day operations.
  • Vendor & Partner Relations: Manage relationships with vendors, contractors, and service providers to ensure timely execution of property-related tasks.
  • Compliance & Risk Management: Stay current with industry regulations and ensure the team remains compliant with local, state, and federal real estate laws.
  • Reporting & Metrics: Monitor key performance indicators (KPIs) and generate reports to track team performance, sales progress, and operational efficiency.
  • Lead Management: Ensure leads are being followed up with by our agents, assign leads, and maintain positive relationships with our third-party referral companies.
  • Recruiting: Identify and recruit new talent to add to the team, ensuring that any new hires complement our team culture.
Requirements
  • Proven experience in real estate operations, office management, or a related field
  • Must have sales experience
  • Excellent project management and organizational skills with a detail-oriented mindset
  • Ability to lead and motivate a team in a fast-paced, high-energy environment
  • High level of problem-solving ability and strategic thinking
  • Proficiency in budget management and financial reporting
  • Excellent communication skills, both written and verbal
About Us

We are the #1 real estate team in Washington State, ranked among the top teams nationally, known for our dedication to client service and a fun, high-performance work culture. We specialize in residential and commercial real estate, delivering exceptional results to buyers, sellers, and investors.


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