Eligibility Specialist

5 hours ago

West Lafayette, Indiana, United States DFR llc Full time
Job Title: RCC Eligibility Specialist

Knowledge Services is seeking a highly skilled RCC Eligibility Specialist to join our team. As an RCC Eligibility Specialist, you will be responsible for processing applications and completing case maintenance activities such as changes to cases in the State eligibility system and ensuring that client service issues are resolved in a timely manner and in accordance with FSSA policies and procedures.

Key Responsibilities:
  • Apply eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.
  • Check various system interfaces and exchanges to verify customer information.
  • Assist in answering all incoming phone calls from customers.
  • Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
  • Contact customers to clarify eligibility information if necessary.
  • Display excellent communication skills, and an understanding of human behavior to establish an atmosphere in which all contacts are positive.
  • May educate customers on basic program services and eligibility requirements.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Maintain updated knowledge of project and corporate policies and procedures.
  • Verify data, review case information, and prepare it for case disposition by the State Eligibility Consultant.
  • Reprocess applications, including case repair, and missing information responses in an accurate and timely manner.
  • Ability to identify risk by escalating to management and routing technical issues to the appropriate staff.
  • Meet all performance requirements associated with eligibility processes.
  • Perform other duties as may be assigned by management.
Requirements:
  • High School Diploma, GED or equivalent certification required. Some college preferred.
  • Experience with social services preferred; Indiana Eligibility experience strongly preferred.
  • Strong critical thinking and problem-solving skills.
  • Works on assignments that are moderately difficult, requiring judgement in resolving issues.
  • Understands implications or work and makes recommendations for solutions.
  • Accurate data entry skills and the ability to type at least 40 keystrokes/minute.
  • Strong interpersonal skills.
  • Ability to build positive relationships among customer and state eligibility consultants.
  • Attention to detail; excellent organizational, interpersonal, verbal, and written communication skills.
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
  • Ability to successfully execute many complex tasks simultaneously.
  • Ability to work as a team member, as well as independently.
  • Must be able to remain in a stationary position for an extended period of time.
  • Work is constantly performed in an office environment.

We offer a competitive hourly rate of $18/hour, paid time off, benefits, and a 40-hour work week of Monday-Friday 8:00 AM - 4:30 PM local time, with a 30-minute lunch. If you are looking for a position that could be the start of your career, apply now for immediate consideration.

Physical Requirements:

  • Job frequently requires sitting, handling objects with hands.
  • Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
  • Vision requirements: Ability to see information in print and/or electronically.

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.

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