Key Holder: Newtown

4 weeks ago


Newtown, Pennsylvania, United States COSTELLOS ACE Full time
Job Summary

We are seeking a highly motivated and experienced Key Holder to join our team at Costello's Ace Hardware. As a Key Holder, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of sales associates.

Key Responsibilities
  • Customer Service: Use the E.C.E.T. (Every Customer, Every Time) process to ensure every customer interaction is positive and memorable.
  • Store Operations: Execute daily operational goals and priorities assigned by store management, including maintaining store appearance, inventory management, and loss prevention.
  • Team Leadership: Assist in the training and development of peers, participate in daily huddle meetings, and uphold merchandising and store cleanliness standards.
  • Inventory Management: Partner with store management to coach staff on inventory management best practices and maintain accurate inventory levels.
  • Visual Merchandising: Review daily, W.E.A.D. (Walk Every Aisle Daily), appearance of in-store and window displays and end caps, and oversee necessary changes to improve overall presentation.
  • Loss Prevention: Protect company assets by following all loss prevention procedures and train staff on same.
  • Store Security: Responsible for opening and closing the store and securing all store assets.
Requirements
  • Leadership Skills: Strong leadership skills and ability to work in a fast-paced, demanding environment.
  • Communication Skills: Excellent written and verbal skills, with ability to communicate positively and respectfully with staff and customers.
  • Teamwork: Ability to work in a team, as well as independently, and maintain an open and positive relationship with store management team.
  • Physical Demands: Ability to stand for long periods, walk, and lift up to 60 lbs., with frequent reaching, stooping, and carrying.
Benefits
  • Competitive Wages: Costello's offers competitive wages and benefits, including major medical, dental, vision insurance, and a 401(k) plan.
  • Employee Discounts: Generous employee discount programs and opportunities for professional growth and development.

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