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Head of Client Relations
2 months ago
Impact on Business Growth
The role of the Epsilon Client Director presents a remarkable opportunity to influence sales and revenue enhancement within a designated portfolio of established clients. Collaborating closely with the Vertical Lead, Client Lead, and client stakeholders, the selected candidate will promote the broader adoption of Epsilon's solutions, thereby improving client business results. This position is crucial for nurturing collaborative initiatives across various teams, including solution consultants, customer success, pricing, product, client engagement, and solution delivery. Through strategic alignment and proactive involvement, the candidate will be key in delivering customized solutions that fulfill client requirements and ensure ongoing business success.
Key Responsibilities
In this capacity, you will drive profitable account revenue growth by educating stakeholders on Epsilon's offerings and securing opportunities to broaden Epsilon's market presence. You will cultivate and sustain robust relationships with key stakeholders, comprehending their challenges and tailoring your strategies to address their needs. By influencing account strategies, you will facilitate positive outcomes and lead regular client business evaluations. You will create and execute strategic account plans, align tactics with business goals, and effectively communicate the account vision to internal teams. Leading negotiations to achieve revenue objectives, you will employ strategic selling tools to promote new solutions. Collaboration with sales, marketing, product, finance, and delivery teams will be essential, ensuring synchronized efforts across Epsilon's business units. Furthermore, you will assist in new business proposals and joint client reviews with Publicis agencies. You will manage and negotiate contracts, actively oversee the P&L for your accounts, utilize management solutions for opportunities and revenue, and stay updated on industry trends to maintain Epsilon's leadership in the sector.
Qualifications
- What You Bring:
- Proven success in managing client relationships to drive significant growth, particularly within a specific industry or market segment.
- Experience in fostering organic growth with existing TMT clients, focusing on deepening relationships and revenue within current accounts.
- Strong understanding of the TMT client MarTech landscape.
- Extensive knowledge in data-driven marketing, skilled in applying advanced marketing strategies, tactics, and technologies to achieve impactful business results.
- Significant experience within an agency holding company, adept at navigating a hybrid-agency engagement model.
- Exceptional analytical and problem-solving abilities, capable of identifying opportunities and formulating effective, data-supported strategies.
- Outstanding communication and presentation skills, able to articulate complex concepts and ideas with clarity and confidence.
- Collaborative and team-oriented mindset, skilled at working seamlessly with cross-functional teams and various Epsilon business units.
- Results-driven professional with a proven track record of consistently meeting sales targets and surpassing business objectives.
- Highly adaptable and capable of thriving in fast-paced, dynamic environments, demonstrating resilience and flexibility.
- Proficient in utilizing CRM tools and sales analytics software to enhance sales processes and drive performance.
- Why You Stand Out:
- Bachelor's degree in Business, Marketing, or a related field (advanced degree preferred).
- 10+ years of client services, professional sales, and business development experience in a quota-bearing role.
- 7-10 years of experience leading revenue teams.
- Extensive background in the Media/Advertising sector.
- Proven leadership in driving growth in the Telecom, Media, and Entertainment sector, with deep Telecom expertise.
- Strong digital experience in audience acquisition, customer retention, business expansion, and leveraging digital for Telecom client performance.
- 10+ years of Telecom client experience, with a comprehensive understanding of corporate structure, business units, and key industry terms.
- 5+ years managing digital/programmatic campaigns with a proven revenue growth record.
- Self-motivated with a talent for identifying new business opportunities and skilled in consultative and solution selling to define marketing transformation plans.
- Strong business acumen, strategic planning, negotiation, and communication skills.
- Experience in client management and sales across technology, platform, ad solutions, direct marketing, programmatic, display, and agency sectors.
- Proficient in guiding advertising measurement processes and translating client performance metrics to specific business outcomes.
- Multi-disciplined marketer with expertise in strategy, analytics, media performance, forecasting, and marketing program design, execution, and measurement.
- Familiarity with leveraging Retailer Media Networks and 2nd & 3rd party retailer data for campaign activations and attribution for TMT clients.
- Strong AdTech and MarTech background with an understanding of the Carrier ecosystem, metrics, and data sets to drive outcomes through platforms and digital engagement.
- Proficient in data, audience strategy, and investment to drive retention, acquisition, personalization, next best action, and journey optimization, using CRM tools and sales analytics software.
Salary Range: $115,000 - $140,000.00
About Epsilon
Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions, and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging, and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek, and the MRC.
Our Core Values
Epsilon has a core set of values that define our culture and guide us to create value for our clients, our people, and consumers. We are seeking candidates that align with our company values, demonstrate them, and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Employee Benefits
As an Epsilon employee, you deserve perks and benefits that prioritize you, your family, and your finances. Our benefits encompass a wide range of offerings, including but not limited to:
- Time to Recharge: Flexible time off (FTO), 14 paid holidays.
- Time to Recover: Paid sick time.
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance.
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching, and counseling.
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on any characteristic protected by applicable federal, state, or local law.
