Hotel Front Desk Representative

4 weeks ago


Visalia, California, United States Wyndham Visalia Full time
Job Summary

The Hotel Front Desk Representative is a key member of the Wyndham Visalia team, responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers.

Key Responsibilities
  • Maintain complete knowledge of hotel procedures and standards.
  • Greet guests with a warm and welcoming smile, providing a positive first impression.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Obtain and confirm guest information, assign rooms, and distribute keys.
  • Anticipate and respond to guest needs, providing prompt and courteous service.
  • Resolve guest complaints and concerns in a calm and professional manner.
  • Communicate effectively with other departments and shifts to ensure seamless operations.
  • Meet with supervisor to review daily assignments and discuss any issues or concerns.
Requirements
  • 1 year of experience as a Hotel Front Desk clerk.
  • Strong leadership skills and ability to work independently.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Flexibility to work a variety of shifts, including nights and weekends.
  • Strong attention to detail and ability to maintain confidentiality.

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