Care Seeker Experience Lead
2 weeks ago
Estimated Salary: $120,000 - $180,000 per year
About Caring.comCaring.com is a leading online resource for seniors and their loved ones seeking information and access to senior living and care. Our mission is to help as many seniors and their caregivers as possible through empathetic, expert guidance.
Job Description- Drive the daily product management workflow, including sprint planning, backlog prioritization, and agile ceremonies. Collaborate with cross-functional teams to ensure high-quality product delivery.
- Work alongside the Principal Product Manager to define the long-term product strategy for the care seeker experience. Participate in discovery, design thinking, and roadmap development.
- Analyze user behavior, engagement metrics, and market trends to inform product enhancements and innovations. Propose data-backed recommendations to improve engagement, conversion, and satisfaction.
- Advocate for our care seekers. Design and implement features that solve user pain points, focusing on streamlining workflows, reducing complexity, and ensuring that users can easily complete key tasks without confusion or unnecessary steps.
- Provide regular updates on product progress, risks, and opportunities. Work transparently with stakeholders to align on goals and outcomes.
- Experience: 3-4 years of product management experience, preferably in consumer-facing products or health/care-related fields.
- Strong critical thinking and problem-solving skills, with a track record of delivering impactful solutions.
- Hands-on experience managing sprints, grooming backlogs, and collaborating with engineering teams.
- Excellent verbal and written communication skills, with the ability to tailor messaging to different audiences.
- Proficient in analyzing data, interpreting insights, and making informed product decisions.
- Flexible hours and Paid Time Off policy
- Competitive benefits package – Medical, Dental, Vision, HSA, Life, Disability, and Pet insurance
- Hybrid work schedule: Ability to work from home and in-office
- 401(k) Employer Match
- Direct relationships with executive leadership team
- Fun work environment including social happy hours
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