Senior Customer Experience Lead
3 weeks ago
We are seeking a highly skilled and experienced leader to join our team as a Senior Customer Experience Lead. The estimated annual salary for this position is $95,000 to $130,000 based on industry standards and the level of experience required.
About InVueInVue is a leading provider of technology solutions for retailers, commercial businesses, and institutions. Our mission is to improve customer profitability, efficiency, and security through innovative solutions.
Key Responsibilities and Requirements- Customer Experience Strategy: Develop and execute strategies to drive customer satisfaction, loyalty, and retention.
- Team Performance: Recruit, train, and develop a high-performing team of customer support specialists.
- Process Improvement: Analyze performance metrics, identify areas for improvement, and implement changes to optimize team performance and customer experiences.
For success in this role, you will need:
- BA/BS degree from an accredited institution
- 5-7 years of professional experience in customer service, account operations, or a related field
- 3+ years of direct people management experience
- Experience with Microsoft 365 applications preferred
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