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Customer Service Representative II

2 months ago

Franklin, Massachusetts, United States Yoh Full time

Job Summary: We are seeking a skilled Customer Service Representative II to join our team at Yoh. As a Customer Service Representative II, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and maintaining accurate records of customer interactions.

Key Responsibilities:

  • Resolve customer complaints and issues in a timely and professional manner.
  • Provide accurate and helpful information to customers regarding products and services.
  • Maintain accurate records of customer interactions, including complaints and resolutions.
  • Work independently and as part of a team to achieve customer service goals.

Requirements:

  • 2-4 years of customer service experience.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Basic computer skills and knowledge of Microsoft Office.

Preferred Qualifications:

  • Previous experience working in a customer-facing role.
  • Knowledge of Google Sheets and Excel.
  • Ability to work in a fast-paced environment.

About Yoh: Yoh is a leading staffing agency that provides temporary and permanent staffing solutions to clients across various industries. We are committed to providing exceptional customer service and building long-term relationships with our clients and candidates.