Customer Service Representative
6 days ago
At Della Infotech, Inc., we are seeking an exceptional Customer Service Representative to join our team. As a key member of our support staff, you will play a vital role in maintaining meaningful business relationships with internal and external customers.
Job Description:
We are offering a competitive salary of $45,000 per year for this position. In addition to your base salary, you can expect a range of benefits, including health insurance, paid time off, and opportunities for professional growth and development.
Key Responsibilities:
- Provide high-level customer service via phone and email to internal and external customers.
- Use sales order entry systems, websites, and knowledge bases to provide accurate and timely assistance with order placements and status inquiries.
- FOLLOW established service quality standards and meet order and inquiry processing time standards.
Requirements:
- High school diploma or equivalent required; Associate's degree preferred.
- Two years of related customer service experience preferred.
- Experience with personal computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint.
Preferred Skills:
- Solid understanding of Salesforce CRM and Infor XA ERP Systems.
- Ability to repetitively type, have considerable interaction on the telephone, and regularly view a computer monitor.
- Ability to demonstrate judgment, tact, and diplomacy in dealing with customers, as well as handle confidential and/or proprietary information.
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