Customer Service Representative

6 days ago


Franklin, Massachusetts, United States Della Infotech, Inc. Full time

At Della Infotech, Inc., we are seeking an exceptional Customer Service Representative to join our team. As a key member of our support staff, you will play a vital role in maintaining meaningful business relationships with internal and external customers.

Job Description:

We are offering a competitive salary of $45,000 per year for this position. In addition to your base salary, you can expect a range of benefits, including health insurance, paid time off, and opportunities for professional growth and development.

Key Responsibilities:

  • Provide high-level customer service via phone and email to internal and external customers.
  • Use sales order entry systems, websites, and knowledge bases to provide accurate and timely assistance with order placements and status inquiries.
  • FOLLOW established service quality standards and meet order and inquiry processing time standards.

Requirements:

  • High school diploma or equivalent required; Associate's degree preferred.
  • Two years of related customer service experience preferred.
  • Experience with personal computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint.

Preferred Skills:

  • Solid understanding of Salesforce CRM and Infor XA ERP Systems.
  • Ability to repetitively type, have considerable interaction on the telephone, and regularly view a computer monitor.
  • Ability to demonstrate judgment, tact, and diplomacy in dealing with customers, as well as handle confidential and/or proprietary information.


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