Customer Service Team Member

4 weeks ago


Franklin, Massachusetts, United States Della Infotech Full time

Job Title: Customer Service Team Member

Della Infotech is looking for a detail-oriented and friendly Customer Service Team Member to join our team. As a Customer Service Team Member, you will be responsible for providing top-notch customer service to internal and external customers, resolving queries efficiently, and maintaining a positive and professional attitude at all times.

The salary range for this position is $50,000 - $70,000 per annum.

About the Role:

- Deliver exceptional customer service through various communication channels, including phone, email, and chat, while adhering to established service quality standards and meeting order and inquiry processing time standards.

- Use sales order entry systems, websites, and knowledge base resources to provide accurate and timely assistance with order placements and status inquiries, covering pricing, availability, order status, shipping details, etc.

- Work collaboratively with cross-functional teams to address customer concerns, resolve issues promptly, and ensure customer satisfaction.

Required Skills and Qualifications:

- High school diploma or equivalent required; associate's degree preferred.

- At least two years of relevant customer service experience in a similar field or industry.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace (Gmail, Google Drive, Google Docs).

- Familiarity with Salesforce CRM and Infor XA ERP Systems a plus.

- Excellent problem-solving skills, attention to detail, and strong communication skills.



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