Clinical Scheduling Coordinator
2 months ago
Position Overview:
At Yale New Haven Health, we uphold a vision that emphasizes integrity, compassion, and respect in every interaction. The role of the Patient Financial Access Specialist is pivotal in facilitating seamless communication between patients and healthcare providers, ensuring efficient management of appointments, procedures, and surgical scheduling across various departments.
Key Responsibilities:
1. Patient Coordination: Act as the primary contact for patients and referring physicians, ensuring all necessary information is gathered for optimal service delivery.
2. Surgical Scheduling: Oversee the scheduling of surgical procedures, coordinating with surgeons and operating room staff to ensure all requirements are met.
3. Software Proficiency: Utilize various software applications, including Epic, to manage patient scheduling effectively and maintain high productivity standards.
4. Quality Assurance: Collaborate with management to support other outpatient services and enhance operational efficiency.
5. Customer Service Excellence: Deliver exceptional service by adhering to the Health System Standards of Professional Behavior, ensuring a positive experience for all patients.
6. Additional Duties: Participate in training initiatives and assist in the development of procedural improvements.
Qualifications:
Education: High school diploma or GED required; an associate degree is preferred.
Experience: 2-3 years in a customer service role, ideally within a healthcare setting with high call volumes.
Special Skills: Strong organizational and interpersonal skills, ability to multitask, and proficiency in medical terminology are essential. Candidates should demonstrate effective communication skills and the capacity to train others.
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