Customer Service Representative
3 weeks ago
1673 FT Customer Service Specialist
Overview:As a Customer Service Specialist at German American Bancorp, you will be the first point of contact for clients, providing exceptional service and support to meet their banking needs. This role offers a unique opportunity to gain insight into the world of banking, insurance, and wealth management, building a strong foundation for a career in financial services.
Key Responsibilities:- Provide face-to-face support to clients in the branch location, managing cash drawers and assisting team members as needed.
- Verify account information, perform loan and deposit transactions, and educate clients on German American products and services.
- Identify opportunities to better serve clients, building long-lasting relationships through friendly and meaningful conversations.
- Maintain confidentiality and listen closely to understand client needs.
- Identify opportunities to improve client service and strengthen relationships.
- Bilingual/Multilingual skills
- Customer Service experience
- Cash-handling experience
- Competitive compensation and benefits package
- 17 days paid time off, 11 paid holidays, and bereavement leave
- Education assistance program
- Paid parental bonding leave
- Wellness benefits
- Life event coverage
- Service awards
- Financial benefits, including 401(k) match and stock purchase plan
- National and local discounts on various products and services
- Free checking account, checks, and discounted bank services
German American Bancorp and its family of financial services companies employ talented and compassionate people throughout the organization, delivering genuine, customized, personal service with a focus on serving customers and communities well. Our employees bring the Shield of Excellence commitment to life with each interaction.
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