Quality Assurance Manager

5 days ago


Colorado Springs, Colorado, United States USAA Full time
Job Title: Manager of Medical Quality

At USAA, we're committed to delivering exceptional quality and service to our members. As a Manager of Medical Quality, you'll play a critical role in ensuring that our medical services meet the highest standards of quality and safety.

Key Responsibilities:
  • Develop and implement quality assurance programs to ensure effective and efficient policies, processes, and procedures are aligned and followed.
  • Conduct quality reviews and deliver results to appropriate partners and develop action plans for success.
  • Manage employee performance and facilitate professional development and career progression.
  • Ensure employees understand how their tasks help mitigate risk and protect the brand and reputation of USAA.
  • Plan, develop, implement, and monitor all Quality and Affiliate evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies, and projects.
Requirements:
  • Bachelor's degree; 6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry.
  • ~2 years of direct team lead, supervisory, or management experience.
  • ~ Advanced understanding of the quality assurance subject area and demonstrated application of knowledge, skills, and abilities towards work products and deliverables.
  • ~ US military experience through military service or a military spouse/domestic partner.
  • ~6 years of experience in Bank Financial Crimes including, but not limited to Fraud Detection, Investigations, or Recovery Operations, Regulation E/Z Disputes, Anti-Money Laundering (AML).
  • ~6 years of experience in Root Cause Analysis.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

USAA is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



  • Colorado Springs, Colorado, United States USAA Full time

    Quality Assurance ManagerUSAA is seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed.Key Responsibilities:Conduct quality...


  • Colorado Springs, Colorado, United States USAA Full time

    Quality Assurance ManagerUSAA is seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will be responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed.Key Responsibilities:Conduct quality...


  • Colorado Springs, Colorado, United States USAA Full time

    About the RoleWe are seeking a highly skilled and experienced Quality Assurance Manager to join our team at USAA. As a key member of our Bank Financial Crimes department, you will be responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed.Key...


  • Colorado Springs, Colorado, United States USAA Full time

    About the RoleWe are seeking a highly skilled and experienced Quality Assurance Manager to join our team at USAA. As a key member of our Bank Financial Crimes department, you will be responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed.Key...


  • Colorado Springs, Colorado, United States USAA Full time

    Job Title: Manager of Medical QualityAt USAA, we're committed to delivering exceptional quality and service to our members. As a Manager of Medical Quality, you'll play a critical role in ensuring our medical services meet the highest standards of quality and safety.Key Responsibilities:Develop and implement quality assurance/control programs to ensure...


  • Colorado Springs, Colorado, United States USAA Full time

    Job Title: Manager of Medical QualityAt USAA, we're committed to delivering exceptional quality and service to our members. As a Manager of Medical Quality, you'll play a critical role in ensuring that our medical services meet the highest standards of quality and safety.Key Responsibilities:Develop and implement quality assurance programs to ensure...


  • Colorado Springs, Colorado, United States SII Group USA Full time

    Job SummarySII Group USA is seeking a highly skilled and motivated Quality Assurance Manager to join our team. As the Quality Assurance Manager, you will be responsible for managing a team of talented manual and automation QA engineers. Your primary goal will be to ensure the delivery of high-quality software products across a range of competing projects.Key...


  • Colorado Springs, Colorado, United States VirtualVocations Full time

    VirtualVocations is seeking a seasoned professional to lead our AI software quality assurance efforts. As a Manager, AI Software Quality Assurance, you will be responsible for reviewing and enhancing our software quality processes to ensure the highest standards of excellence. Your expertise in developing and executing test plans for AI integrated software...


  • Colorado Springs, Colorado, United States ST2 ManTech Advanced Systems Intl Full time

    Welcome to ST2 ManTech Advanced Systems IntlWe are seeking a dedicated Quality Assurance Lead to enhance our team within the Allied Logistics Engineering Capabilities Sustainment (ALECS) division. In this pivotal role, you will be instrumental in delivering support services on a global scale for a variety of military vehicles, including the Army's...


  • Colorado Springs, Colorado, United States Express Employment Full time

    Job OverviewWe are looking for a dedicated and detail-oriented Quality Assurance Analyst to become a vital part of our team. The successful candidate will possess a solid foundation in quality management and assurance practices, ensuring that our offerings adhere to the highest quality and regulatory standards.Key ResponsibilitiesEstablish, execute, and...


  • Colorado Springs, Colorado, United States The Job Store Staffing Full time

    Quality Assurance EngineerBecome an integral part of a vibrant organization where your meticulous nature and commitment to excellence will significantly impact our operations. As a Quality Assurance Engineer, you will play a crucial role in upholding superior product standards by working closely with our Quality Assurance team.Your responsibilities will...


  • Colorado Springs, Colorado, United States Insight Global Full time

    Position OverviewInsight Global is seeking a dedicated Quality Assurance Specialist to enhance the quality assurance processes within a federal integrator. This role is pivotal in ensuring the excellence and efficiency of the production team.Key ResponsibilitiesConduct thorough assessments of production quality.Collaborate effectively with cross-functional...


  • Colorado Springs, Colorado, United States Chili's Grill & Bar Full time

    Quality Assurance SpecialistAt Chili's Grill & Bar, we're committed to delivering exceptional Guest experiences. As a Quality Assurance Specialist, you'll play a vital role in ensuring our food meets the highest standards of quality and taste.Key Responsibilities:Prepare food to company specifications, ensuring consistency and qualityManage food orders...


  • Colorado Springs, Colorado, United States Chili's Grill & Bar Full time

    Quality Assurance SpecialistAt Chili's Grill & Bar, we're committed to delivering exceptional guest experiences. As a Quality Assurance Specialist, you'll play a vital role in ensuring our food meets the highest standards of quality and taste.Key Responsibilities:Prepare food to company specifications and standardsManage food orders efficiently to maintain a...


  • Colorado Springs, Colorado, United States Chili's Grill & Bar Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Chili's Grill & Bar. As a Quality Assurance Specialist, you will play a critical role in ensuring that every guest receives perfectly prepared, high-quality food.Key ResponsibilitiesFood Preparation and Quality Control: Ensure that all food is prepared to company...


  • Colorado Springs, Colorado, United States Aircraft Performance Group, LLC Full time

    Position: Quality Assurance EngineerCompany: Aircraft Performance Group, LLCLocation: USAEssential Qualifications:Minimum of 2 years of experience in quality assurance engineeringFamiliarity with software quality assurance methodologies, tools, and processesAbility to create detailed and clear bug reports and test casesExperience with various Test Design...


  • Colorado Springs, Colorado, United States Chili's Grill & Bar Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team at Chili's Grill & Bar. As a Quality Assurance Specialist, you will play a critical role in ensuring that every guest receives perfectly prepared, high-quality food and exceptional service.Key ResponsibilitiesFood Preparation and Quality Control:...


  • Colorado Springs, Colorado, United States ST2 ManTech Advanced Systems Intl Full time

    Welcome to ST2 ManTech Advanced Systems IntlWe are seeking a dedicated Quality Assurance Lead to enhance our innovative team within the Allied Logistics Engineering Capabilities Sustainment (ALECS) division. In this pivotal role, you will be instrumental in delivering support services on a global scale for a variety of military vehicles, including the Army's...


  • Colorado Springs, Colorado, United States Aerotek Full time

    Job OverviewPosition Title: Quality Assurance SpecialistRole Summary: The Quality Assurance Specialist is responsible for conducting thorough inspections of incoming products to ensure they align with specified order requirements and standards. This role involves performing analytical evaluations and collecting samples as necessary for a variety of products....


  • Colorado Springs, Colorado, United States Path Engineering Full time

    Quality Assurance Inspector RoleAs a Quality Assurance Inspector at Path Engineering, you will play a crucial role in ensuring the quality of our products by conducting detailed inspections and reporting any defects or issues. You will work closely with the manufacturing team to identify and resolve quality-related problems, and use a variety of measuring...