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Quality Assurance Manager
2 months ago
At USAA, we're committed to delivering exceptional quality and service to our members. As a Manager of Medical Quality, you'll play a critical role in ensuring that our medical services meet the highest standards of quality and safety.
Key Responsibilities:- Develop and implement quality assurance programs to ensure effective and efficient policies, processes, and procedures are aligned and followed.
- Conduct quality reviews and deliver results to appropriate partners and develop action plans for success.
- Manage employee performance and facilitate professional development and career progression.
- Ensure employees understand how their tasks help mitigate risk and protect the brand and reputation of USAA.
- Plan, develop, implement, and monitor all Quality and Affiliate evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies, and projects.
- Manage, support, and calibrate to deliver evaluation results and analysis to various partners and internal/external customers.
- Provide recommendations to process and product owners for improvements based on industry best practices and regulatory/compliance standards.
- Identify opportunities to automate/streamline quality and compliance efforts.
- Bachelor's degree; 6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry.
- ~2 years of direct team lead, supervisory or management experience.
- ~ Advanced understanding of the quality assurance subject area and demonstrated application of knowledge, skills, and abilities towards work products and deliverables.
- ~ US military experience through military service or a military spouse/domestic partner.
- ~6 years of experience in Bank Financial Crimes including, but not limited to Fraud Detection, Investigations, or Recovery Operations, Regulation E/Z Disputes, Anti-Money Laundering (AML)
- ~6 years of experience in Root Cause Analysis.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
USAA is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
