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Quality Assurance Manager
2 months ago
We are seeking a highly skilled and experienced Quality Assurance Manager to join our team at USAA. As a key member of our Bank Financial Crimes department, you will be responsible for developing and implementing quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed.
Key Responsibilities- Manage a team responsible for developing and implementing quality assurance/control programs.
- Conduct quality reviews and deliver results to appropriate partners and develop action plans for success.
- Develop employees through regular coaching and feedback that leads to improved results.
- Plan, develop, implement, and monitor all Quality and Affiliate evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies, and projects.
- Manage, support, and calibrate to deliver evaluation results and analysis to various partners and internal/external customers.
- Provide recommendations to process and product owners for improvements based on industry best practices and regulatory/compliance standards.
- Identify and evaluate quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
- Bachelor's degree or 4 years of related experience may be substituted in lieu of degree.
- 6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in relevant industry.
- 2 years of direct team lead, supervisory, or management experience.
- Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.
- Advanced understanding of the quality assurance subject area and demonstrated application of knowledge, skills, and abilities towards work products and deliverables.
USAA offers a competitive salary range of $89,990 - $167,000, comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. We are an equal opportunity employer and welcome applications from qualified candidates.
