Customer Service Representative

6 days ago


Sikeston, Missouri, United States QCHI Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at QCHI (LendNation). As a key member of our customer service team, you will play a vital role in providing exceptional service to our customers, ensuring their financial needs are met, and building long-term relationships.

Key Responsibilities
  • Cash Transactions: Process customer transactions efficiently and accurately, ensuring a seamless experience.
  • Customer Loans: Initiate loans for customers, providing clear explanations and guidance throughout the process.
  • Account Management: Contact customers regarding past due payments, resolving issues promptly and professionally.
  • Shift Work: Work rotating shifts, including some Saturdays, with Sundays off.
Requirements
  • Customer Service Skills: Provide exceptional customer service, ensuring customer satisfaction and loyalty.
  • Cash Handling Experience: Possess experience handling cash transactions, maintaining accuracy and security.
  • Technical Skills: Proficient in operating computers and standard office equipment, with a preference for experience with financial software.
  • Transportation: Possess safe, secure, reliable transportation and a valid driver's license, with maintained auto insurance.
  • Communication: Excellent communication and interpersonal skills, with the ability to work with minimal supervision.
  • Attendance: Reliable attendance is essential for this role.
  • Age and Eligibility: Must be at least 18 years of age and provide proof of eligibility to work in the United States.
Benefits
  • Monthly Bonus Program: Participate in a monthly bonus program, rewarding exceptional performance.
  • Steady Hours and Paid Time Off: Enjoy steady hours, paid time off, and paid holidays.
About QCHI (LendNation)

QCHI (LendNation) is a leading provider of convenient financial solutions, meeting the immediate needs of mainstream consumers. With over 30 years of experience, we have grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers underserved by traditional banking institutions. Our services include short-term loans, check cashing, and bill pay, with a focus on providing easy and hassle-free access to financial solutions.

We operate in the specialty finance industry, providing services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada. Our goal is to provide consumers with convenient options and speed, focusing on financial solutions that meet their needs and appreciate.

As a Customer Service Representative at QCHI (LendNation), you will have the opportunity to work in a dynamic and customer-focused environment, building long-term relationships with our customers and contributing to the growth and success of our company.



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