Business Development Representative

17 hours ago


Racine, Wisconsin, United States Palmen CDJR of Racine Full time
Customer Service Representative (BDC Rep)

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (BDC Rep). As a key member of our sales process, you will be responsible for ensuring that all internet inquiries have a great experience finding what they need.

You will work closely with our sales team to learn the ins and outs of a car sale and become an expert on all parts of the business. Your goal will be to deliver information in a clear, efficient, and helpful way back to the customer, exceeding their satisfaction benchmark and providing a positive dealership experience.

Responsibilities:

  • Answer incoming customer calls and establish follow-ups with new and existing customers
  • Respond quickly to internet and live chat inquiries
  • Assist sales personnel with customer communications and deliver messages promptly
  • Become an expert on our products and services to ensure accurate information is being shared with the customer
  • Seek out no-show appointments and reestablish communication
  • Follow up with customers after they visit the dealership
  • Maintain Customer Success Index at or above company standards

Requirements:

  • At least one previous customer service role
  • Previous work with Vin Solutions is a plus
  • Excellent verbal and written communication skills
  • Strong computer skills, including Microsoft Word, Excel, and Outlook
  • Time management, prioritization skills, and ability to multitask
  • Ambitious, goal-oriented mentality and eagerness to improve
  • Valid driver's license

About Us:

At Palmen Auto Stores, we live and work in the community. We're your neighbor, your friend, and ultimately your support. It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one. We take pride in the fact that we've assembled one of the best teams in the business and we're looking to grow that team.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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