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Quality Assurance Specialist

2 months ago

Summerville, United States Remedy Corporation Full time
The Remedy Corporation is seeking a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a crucial role in assessing the performance of customer service departments at various companies. Your task will be to make anonymous calls to evaluate the level of service provided by representatives. You will then document your findings and submit a detailed review form. This is a unique opportunity to make a real impact on the quality of customer service.

Responsibilities:

* Complete a 30-minute training program to ensure you have the necessary skills and knowledge
* Successfully complete a test call to demonstrate your understanding of the process
* Call companies provided via assigned lists and evaluate the level of customer service
* Document detailed information of your overall experience
* Complete a review submission form prior to the required deadline
* Ensure the form is free of errors and misinformation

Requirements:

* Ability to adhere to deadlines and work independently
* Strong listening skills and attention to detail
* Excellent written and verbal communication skills
* Ability to work with minimal supervision
* Self-directed and self-motivated

This is a remote position, and you will have the flexibility to work at your own pace. If you are a detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Pay Rate: $2 per call