Sales Team Lead

2 days ago


Greencastle, Pennsylvania, United States Baskin Robbins Full time

At Baskin Robbins, we are seeking a highly motivated Sales Team Lead to support our management team in delivering exceptional guest experiences and driving top-line sales. The successful candidate will be responsible for developing a high-performing team of dedicated employees who embody our brand values.

Key Responsibilities:

  • Recruit, hire, onboard, and develop employees to ensure a skilled and engaged workforce
  • Communicate job expectations and performance standards to employees
  • Hold team members accountable for their behavior and performance, addressing concerns promptly
  • Support the development of team members through training, coaching, and feedback
  • Create and maintain a guest-first culture in the restaurant
  • Ensure all shifts are appropriately staffed to achieve guest service goals
  • Maintain safe, secure, and healthy environments by following and enforcing safety, food safety, and sanitation guidelines
  • Execute all in-restaurant marketing promotions in a timely manner
  • Drive sales goals and track results
  • Control costs to help maximize profitability

Requirements:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • Basic writing skills
  • MATH and financial management

Competencies:

  • Guest Focus: Understands and exceeds guest expectations, needs, and requirements
  • PASSION FOR RESULTS: Sets and maintains high standards for self and others, acts as a role model
  • Problem Solving and Decision Making: Identifies and resolves issues and problems
  • Interpersonal Relationships & Influence: Develops and maintains relationships with team
  • Building Effective Teams: Identifies and communicates team goals
  • Conflict Management: Seeks to understand conflict through active listening

About Us: As a leader in the ice cream industry, Baskin Robbins is committed to providing exceptional guest experiences and driving business growth. Our team is passionate about delivering outstanding results and exceeding customer expectations.

Salary: $50,000 - $65,000 per year, depending on experience and qualifications



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